Quick answers to the questions we hear most. Want the longer story? Each guide below goes into more detail.
Our guides
- Why we use palm oil
- Why some bars use natural fragrance
- What is cold process soap?
- Caring for your bar
- Essential oils and your diffuser
Quick answers
When is shipping free?
Free shipping starts at:
- $40 in Alberta, British Columbia and Saskatchewan
- $55 in Manitoba, Ontario and Quebec
- $100 in New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador
See our shipping policy for details.
Can I return something?
Yes. You have 30 days to return your order. See our return policy for how it works.
Why is there palm oil in your soap?
Palm makes a hard, long-lasting bar with creamy lather, and our suppliers sell it to us as RSPO Certified (Segregated). Read more.
Why aren't all your bars essential oils only?
Most are. Four bars (Coconut Lime, Olive Leaf & Citrus, Cedarwood Vanilla and Orange Blossom Mylk) use natural fragrance, because scents like coconut, vanilla and "mylk" don't exist as essential oils. Read more.
Do you have unscented soap?
Yes. Unscented is just olive, palm and coconut oils made into soap, with nothing added. Our Activated Charcoal bar also has no scent added.
How many bars are in a six pack?
Six full-size bars, each in its own box. You can buy six of one scent, or build your own six pack and mix scents.
Is there lye in my soap?
No. Lye is needed to make soap, but it's used up completely in the process, so none is left in the finished bar. Read more.
How do I make my bar last longer?
Keep it on a draining dish, out of the direct shower stream, so it can dry between uses. More tips.
Can I put your essential oils on my skin?
No. Our essential oils are for aromatic use in a diffuser only. Do not apply to skin or ingest. Diffuser guide.
Still have a question?
Contact us. We read every message.