Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. Please return items in their original packaging where possible.
Try our products. If you don't love them, send them back — no questions asked.
We accept returns from Canadian addresses only.
RETURN PROCESS
To return an item, please email customer service at support@sensibleco.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Sensible Co Attn: Returns RMA #______ PO Box 11061 Seton RPO Calgary, Alberta T3M 1Y6 Canada
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return, as we cannot process refunds for items that do not reach us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund within ten (10) business days. Refunds are issued to the original payment method and typically appear on your credit card statement within 5–10 business days, depending on your card issuer. We will notify you by email when your return has been processed.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged or defective, please contact us within seven (7) days of delivery at support@sensibleco.ca with:
- Your order number
- A description of the damage or defect
- Photos of the damaged item and its packaging
We will cover return shipping in these cases and will either replace the item or issue a full refund at your preference.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Phone: +1 (403) 244-2401 Email: support@sensibleco.ca