Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original labels attached. 

RETURN PROCESS 

To return an item, please email customer service at support@sensibleco.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Sensible Co
Attn: Returns
RMA #
3905 32 Street NE
c/o Community Natural Foods 
Calgary, Alberta T1Y 7C1 
Canada 

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: 

Phone: +1 (403) 244-2401 
Email: support@sensibleco.ca